Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Subscribe to our newsletter or marketing communications
• Contact us through our website forms or email
• Participate in surveys, promotions, or contests
• Engage with our social media management services

This information may include your name, email address, phone number, company name, social media handles, and payment information.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for various purposes, including:

• Service Delivery: To provide, maintain, and improve our SMM promotion and social media management services
• Communication: To respond to your inquiries, send service updates, and provide customer support
• Marketing: To send promotional materials, newsletters, and information about our services (with your consent)
• Analytics: To analyze website usage, understand user preferences, and optimize our platform
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Social Media Data

As a provider of social media management services, we may access and process data from your social media accounts, including:

• Profile information and account credentials (with your authorization)
• Posts, comments, and engagement metrics
• Follower and audience demographics
• Advertising campaign data and performance metrics

We only access social media data that is necessary to provide our services and in accordance with the terms of service of the respective social media platforms. We handle this data with the utmost care and in compliance with platform policies and data protection regulations.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and delivering our services (e.g., hosting providers, payment processors, analytics tools)
• Social Media Platforms: With social media platforms as necessary to provide our SMM services
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of company assets
• Consent: With your explicit consent for any other purpose

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure and regular security audits
• Access controls and authentication procedures
• Regular staff training on data protection practices
• Incident response and breach notification procedures

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about website usage. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Types of cookies we use include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing activities
• Withdrawal of Consent: Withdraw consent for data processing at any time
• Opt-Out: Unsubscribe from marketing communications

To exercise any of these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.